Effective Date: [Insert Date]
At [Your Company Name], we understand that circumstances may change, and you might need to cancel your SEO services. This Order Cancellation Policy outlines the terms and conditions under which cancellations are accepted and any applicable refunds or fees.
1. Cancellation of Services
You may cancel your SEO services with [Your Company Name] under the following conditions:
1.1. Before Service Commencement
- Full Refund: If you cancel your order before any work has begun, you will be eligible for a full refund of any payments made, excluding any non-refundable fees or deposits.
1.2. After Service Commencement
- Partial Refund: If you cancel after work has started but before the completion of the agreed-upon services, you may be eligible for a partial refund based on the work completed up to the point of cancellation. The refund amount will be calculated based on the percentage of work completed and any expenses incurred.
- Non-Refundable Services: Certain services that are customized or already delivered may not be eligible for a refund. This includes, but is not limited to, custom content creation, detailed SEO audits, and initial consultation fees.
2. Subscription-Based Services
For services billed on a subscription basis (e.g., monthly SEO retainers):
- Cancellation Notice: To cancel a subscription service, you must provide at least [30] days' notice before the next billing cycle. Cancellations made with less than [30] days' notice will take effect in the following billing cycle.
- No Refunds for Current Cycle: No refunds will be issued for the current billing cycle. Your subscription will remain active until the end of the current billing period.
3. Process for Cancellation
To cancel your SEO services, please follow these steps:
- Submit a Cancellation Request: Contact us at [Your Support Email] or through your account dashboard (if applicable) with your cancellation request. Include:
- Your full name
- Service details
- Reason for cancellation
- Confirmation: Upon receiving your request, we will acknowledge it and provide confirmation of the cancellation and any applicable refunds or fees.
4. Cancellation Fees
- Administrative Fees: An administrative fee of [Specify Amount or Percentage] may apply if cancellation occurs after work has commenced, to cover initial work and setup costs.
- Custom Work Fees: For services involving custom work or third-party costs, these may be non-refundable once the work has started or the costs have been incurred.
5. Termination by [Your Company Name]
[Your Company Name] reserves the right to terminate services and cancel orders in the following situations:
- Breach of Terms: If you violate any terms of service or fail to adhere to agreed-upon payment terms, we may terminate the service without notice.
- Unforeseen Circumstances: We reserve the right to cancel services due to unforeseen circumstances or events beyond our control. In such cases, a pro-rated refund for unused services will be issued.
6. Changes to This Cancellation Policy
We may update this Order Cancellation Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. It is your responsibility to review this policy periodically for any updates or changes.